Online services FAQs
Using My Standard Life online
What can I do online?
My Standard Life online gives you access to information about your policy. You will be able to:
- Check your policy value
- View payment information
- Update your personal details
The information displayed varies by policy type. If your policy is not available online, you can contact us.
What policies are available online?
Most policies are available online. Here's a list of those that aren't:
- Corporate Pension Plan
- Executive Pension Plus
- Corporate Pension Series AVC Plan
- Pure Endowment Executive Pension Plan
- Tower Executive Pension Plan
- Business Man's Plan
- Endowment Assurance Plan
- Whole of Life Plan
- Child’s Deferred Assurance Plan
- Establishment Scheme
- Dependent’s Income Policy
- Global Secure Bond
- Mortgage Plan
- Convertible Term Assurance Plan
Protection policies are also unavailable.
What if I can't view my policy details?
Only active policies appear on the ‘My policies’ tab. If you have an active policy which you think should be displayed but isn't, please contact us.
I need help using the site. What should I do?
If you have any difficulty using the site, contact us. We'll be happy to assist you.
I need to change my address or personal details. What do I do?
To update your personal details, please contact us.
What is an eStatement? Will my eStatement have the same information and look the same as the paper version?
An eStatement is an electronic version of your paper statement and will contain all the same information as the paper version.
How do I sign up for eStatements?
To sign up for eStatements you must be registered for My Standard Life online. Login to your account, click on My details, and update your document preference to eStatement (online).
How do I access my documents online?
Your statements can be accessed online through the ‘My documents’ tab.
This online service is currently available for our Synergy product range. (Policy numbers beginning with AB, AC, AR, AS, BB, PA, PP, PR, and RP)
What documents can I view online?
You can view Statements of Investment and Transaction statements for the Synergy product range. (Policy numbers beginning with AB, AC, AR, AS, BB, PA, PP, PR, and RP)
What is the difference between a Statement of Investment and a Transaction Statement?
A Statement of Investment, also known as a Statement of Reasonable Projection, is the statement you receive each year.
A Transaction Statement details all transactions on your policy such as premiums paid, withdrawals and charges within a specified date range.
When will my document be ready to view?
You will receive an email when your latest document is available to view in the My documents tab.
Documents are uploaded to the website approximately every 35 minutes from:
7:15 to 23:30 Monday to Friday
7:15 to 22:30 Saturday and Sunday
Any requests made outside of these hours will be uploaded the following morning.
Why can't I view my document?
How long will my eStatement be available for viewing online?
As long as you’re registered for My Standard Life online, your Statement of Investment will be available online for the life of your policy and your Transaction Statements will be available for 3 years.
Will I be able to print and save my eStatements?
Yes, your eStatement will be displayed electronically, so you can print your eStatement by choosing the ‘print’ option under the file menu or clicking on the ‘print’ icon in the toolbar.
You can also save your eStatement by clicking on the ‘save a copy’ icon in the toolbar or under the file menu.
To view, print or save your eStatement you’ll need Adobe Acrobat® Reader. If you don’t already have this, you can download it for free.
How many statements can I request?
We allow one eStatement request per hour for each document type.
Can I still receive paper statements once I have signed up for eStatements?
Once you sign up for eStatements you’ll no longer receive a paper statement.
Can I turn my paper statements back on?
Yes, you can turn your paper statements back on at any time. Login to My Standard Life online, click on My details and change eStatements (online) to No. Alternatively, you can contact us.
Can I sign up for eStatements for policies that are jointly owned?
Yes, you can sign up for eStatements, however unless all policy owners are signed up for eStatements a printed copy will also be sent to the correspondence address. This makes sure all policy owners have access to the same information.
Can Trustees of investment policies sign up for eStatements?
eStatements are currently not available for Trustees. If you’d like to request a statement, please contact us.
Registering and logging in
How do I register for online services?
To register fill out our online registration form. We will then give you a user ID and a password.
Your user ID will be displayed on screen and confirmed by email to you.
You can choose to receive your temporary password by SMS for instant registration, or post which should take up to five working days.
If you need any help with your registration you can contact us.
How do I log in?
To log in click on the ‘Login or register’ button that you can find on every page of http://www.standardlife.ie/1/site/ie/home on the top right hand corner or go directly to www.standardlife.ie/login, enter your user ID and click on the ‘Login’ button.
If you are logging in for the first time, you will be asked for your temporary password and prompted to change this to a password of your choice. When you have changed your password you will be asked to set up security questions.
If you have previously logged in to My Standard Life online, once you have entered your User ID you will be asked to enter three characters from chosen password.
Remember to keep your password information secure.
How do I change my temporary password?
You will be prompted to change this the first time you log in.
Remember to keep your password information secure.
Why do I need to set up security questions?
You need to set up these questions to prove your identity if you ever need to reset your password online.
These questions and answers will only be used to verify your identity when resetting your password online. You will never be asked for this information over the phone.
How do I set up my security questions?
You will be shown a list of 12 security questions. You should select four questions from this list and provide an answer for each.
The answers you provide must contain letters and numbers only. Be careful when entering your answers as these fields are case sensitive. Try to choose answers that are easy for you to remember but difficult for anyone else to find out or guess.
I have forgotten my user ID. What should I do?
How do I cancel my access?
If you decide to cancel your access to My Standard Life online, contact us.
This cancellation has an immediate effect and should only be used if you no longer want to use My Standard Life online with your existing User ID and password.
I have forgotten my password or my access has been suspended. What should I do?
1. If you have already set up your security questions, you can reset your own password online. First, log in on the customer login page with your User ID and select the ‘Have you forgotten your password?’ link.
You will be asked to confirm your policy number and answer three of your security questions. Remember that these fields are case sensitive.
The first four characters of a temporary password will the appear on the screen. The remaining four characters will be sent to your registered email address.
You should then re-enter your User ID on the customer login page, followed by the full temporary password. When logged in you will be prompted to change this to a password of your choice.
2. Alternatively, you can contact us and we’ll send a temporary password to your mobile phone or by post. Please have your policy number ready when you call.
I want to update the email address you hold for me. What should I do?
To change your email address, login to My Standard Life online, select the My details tab and choose the Edit email option.
It's important you make sure that your email address is up to date as it's linked to your online account.
Is your site secure?
We are dedicated to providing you with a secure online service.
When you login to My Standard Life online, you’ll notice that the internet address in your browser’s address bar changes from ‘http’ to ‘https’. This means that all communications within that site are encrypted.
How do I set up my security questions?
You will be shown a list of 12 general questions. You should select 4 questions from this list and provide an answer for each. The answers you provide must only contain letters and numbers. Be careful when entering your answers as the fields are case sensitive.
Try and choose answers that are easy for you to remember but difficult for anyone else to find out or guess.
How secure is the online servicing logon?
Standard Life protects your data being transmitted over the internet by making use of the Secure Socket Layer (SSL) protocol, which is a universal standard on the internet. An SSL session provides protection from interception and tampering of your personal data.
When you access our online service from the website, two processes occur:
- An SSL session is negotiated
- Your logon details are transferred, however this will not occur unless an SSL session is negotiated successfully.
The key to this process is to note that although the Standard Life home page is delivered in an unsecure manner, no personal details are transferred until an SSL session is negotiated which will ensure the information you provide Standard Life will remain safe and secure.
Can anyone else see my account information? How do you keep my personal details private and secure?
Our online service is protected by the customer login procedure.
Your unique internet User ID and 3 random characters from your password must be entered correctly before access is gained to account information. As long as these details are kept confidential to you, no-one else will be able to access your account.
Can more than one person use the same PC and still have their details kept private?
Yes, provided that they have set up their own internet User ID and password and have registered to use My Standard Life online.
What encryption are you using?
We use Verisign 128 bit Secure Socket Layer (SSL) encryption product to securely encode and decode the data flowing between your personal device and our web server.
What measures are being taken to ensure that no viruses are passed over the internet?
No viruses can be uploaded to our website as we do not accept code and all data is carefully vetted before it is passed into the online servicing main systems.
What happens if my computer internet session is dropped?
Until you’re back online you can contact us. We'll be happy to assist you.