Servicing FAQs

The majority of service requests can be taken over the phone, for example if you want to

  • switch funds
  • make a withdrawal
  • update your personal details
  • change your bank details
  • take a premium holiday
  • cash in your policy

You can contact us on 1890 252 222 

If you own your policy jointly with someone else, both of you must make the request.

The answers you're looking for

Servicing

How can I request a withdrawal on my ARF and when will it reach my bank account?

We require a signed request from the policy holder specifying a gross amount.  

Withdrawals are processed once a month.  The deadline for accepting a request is 3 working days prior to the 6th of the month.  Any request received after this date, will be processed the following month.  Payment will reach your bank account within 5 working days of the 6th of the month.
All withdrawals must be paid by direct credit.

What is our employer tax registration number?

Annuities: 0064349F

Taxed Cash: 9578249T

ARFs: 957824P

 

What are Imputed Distributions?

Imputed distributions are forced withdrawals from your ARF that were introduced in the Finance Act 2006 for people aged 60 or over. 

If you are aged 60 or over, you must make withdrawals from your ARF. You must withdraw at least 5% of the value of your policy each year.  If you don’t, in December we will make a withdrawal and pay it into your bank account.

What is a Policy Cash account?

If you invest in a Self-Directed Option, a policy cash account will be set up within your policy to receive your contributions and investment income, as well as to meet any charges or third party costs.  The Policy Cash account is a bank account provided by a third party.

What happens if my Policy Cash account becomes overdrawn?

If the policy cash account falls below the minimum set by us, we may sell some of your investments within your Policy to meet current and future charges due on your Self Directed Option investments.  This minimum depends on which investment option you chose and the commission your financial adviser agreed with you.

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